I really wish that obnoxious, bitter people wouldn't be allowed to man customer service phones. I just paid a revised medical bill and asked the woman (who I'd gotten into a massive fight with about the same bill last week) if I could now disregard the earlier - much higher - bill.
Her: I can't tell you that.
Me: What do you mean? It's been paid now, so I can throw out this other one since it no longer applies, right?
Her: Well, I can't tell you what to do with your bills, ma'm.
Me: I just need to know if I can ignore this bill and throw out anything that may arrive in the next week in case you sent out another notification beforehand.
Her: Well, I can't tell you to throw out your bills. Some people like to keep them for their records.
Me: Okay, I'm just trying to confirm that my entire balance has been paid and that I can disregard this earlier incorrect bill and any others that might already be in the mail.
*silence*
Me: I mean, there's nothing else I need to do, right? Like if I get another bill that was sent out before today.
*silence*
Me: All right, whatever, thanks.
Her: Have a nice day.